Balance EAP provides confidential counseling and referral assistance to employees and family members. Our EAP model involves the use of our extensive network of providers throughout the United States to meet the clinical needs of our clients’ staff. This includes the provision of confidential, professional and comprehensive diagnostic counseling, and referral services for individuals experiencing personal or professional problems.
Individuals and immediate family members may access the service for support with a variety of personal and work-related issues, including but not limited to:
After the intake assessment, our provider relations staff will match the employee with a counselor who meets his or her particular needs and preferences. Balance EAP’s provider network includes counselors with a variety of backgrounds and skills. Our database includes detailed information about our counselors, including gender, training, experience in a particular area, languages spoken, insurance accepted, and ethnicity/nationality, military experience, sexual orientation, and religious background, if the provider is comfortable sharing these details.
Face-to-face counseling is provided at a counselor’s approved premises. We can arrange sessions after hours and on weekends as necessary. The location of a selected counselor is often determined by the preference of the employee. If we do not have a provider in our database who meets the employee’s criteria, we will attempt to recruit a suitable provider or offer telephonic consultation. Every effort will be made to match the individual with a clinician who is listed on their insurance panel in the event additional counseling is desired.
Telephonic Assessment and Referral
Telephonic consultation takes place in a structured format with the individual and EAP professional, pre-agreeing on times for each of the EAP sessions. The option of talking with a Credentialed Employee Assistance Professional (CEAP) by phone, generally appeals to individuals for whom traditional face-to-face counseling is either inconvenient or anxiety provoking.
Our credentialing process mirrors the standards for credentialing set forth by the NCQA for primary source verification. The minimum standards for network inclusion are as follows: