Types of Management Referrals
In addition to the self-referral, we encourage and support HR managers to utilize the following management referrals:
Informal Referral: There are no job performance concerns, however, without intervention from EAP services there may be performance issues in the future. No formal documentation provided by the EAP.
Formal Mandated Referral: The referral is made to the EAP when an employee is at the corrective action or work performance stage, where discipline or termination is likely. HR will mandate that the employee seek counseling as a condition of employment. The EAP will provide formal documentation to HR upon completion.
Critical Incident Response: Critical incidents that affect the workplace often occur without warning and can have a significant impact on all concerned. There is a need for an effective crisis response in order to assist staff when managing the impact of trauma. Balance EAP’s critical incident services support all staff and family members affected by a crisis or traumatic incident.
Balance EAP offers a comprehensive, organized approach for evaluating and responding to critical incidents and traumatic events. This broad approach commences with a needs-assessment considering the immediate and potential ongoing consequences of traumatic events, and results in a management plan providing a variety of best practice crisis interventions and post-crisis psychological treatment.