What are Work-Life Benefits?

Balancing the competing demands of work and family life can be a very difficult and at time, frustrating. The Work-Life benefit provides a little extra support to manage life’s frequent challenges.


  • Confidential


  • Available by calling the EAP office: 614-451-9401 x1 or 888-775-2236 x1 8:00 a.m. to 5:00 p.m. EST or


  • 866-469-5432  24/7/365
  • Online: Login with your username


  • Free to employees and their household family members

Work-Life Services include:

  • Consultation with a Work-Life professional
  • Referral to local providers and national services
  • Comprehensive resource library of materials
  • Easy-to-use website
  • Confirmed and matched to your unique needs—each provider is called to confirm services and vacancies
  • Detailed information on services offered and fees
  • Delivered, on average, within 12 business hours—6 business hours for emergency requests
  • Delivered by email, fax, mail—your choice

Our Work-Life Consultants are experts in their field. Each has received specialized training to provide you with the best and most knowledgeable service available.

Take the First Step: Get a Work-Life Consultation

  • Access to Work-Life experts for advice and referral – by telephone
  • – by LiveCONNECTsm – web-based instant messaging
  • – by assisted search – web-based intake
  • Available in English and Spanish
  • Consultants are available 24/7 to help you find the resources and services you need for:
  • Child Care Adoption Wellness
  • Education Elder Care Daily Living

What Comes Next: A Referral for Support

  • Confirmed and matched to your unique needs—each provider is called to confirm services and vacancies
  • Detailed information on services offered and fees
  • Delivered, on average, within 12 business hours—6 business hours for emergency requests
  • Delivered by email, fax, mail—your choice

What Printed and Interactive Resources are Available?

A large collection of useful and authoritative resources to support your request:

  • Provider profiles
  • Tip sheets
  • Check lists
  • Handbooks
  • Interactive CDs
  • Spanish-language materials
  • and much more

What Online Services are Available?

  • Regularly updated information and links
  • Downloadable articles and tip sheets
  • Self-search provider databases for summer camps, education resources, pet sitters, attorneys, financial advisors, volunteer opportunities, and legal and medical resources
  • Financial and daily living calculators
  • Savings Center providing 25% to 70% discounts on name-brand merchandise
  • Spanish-language content

Work-Life Program Benefits for Important Life Topics

Child Care

Finding care options for children can be a time-consuming and confusing process. Locating providers and then understanding how to assess the care offered can feel genuinely overwhelming. Consultation and Referrals for:


• Day Care Centers

• Family Day Care Homes

• Back-Up Care

• Sick Child Care

• Nanny Agencies

• Lactation Support

• Summer Camps

• Adoption

• Public and Private Schools

• Tutors

• and much more


Adult Care

Serving as a caregiver for an elder family member or friend is not a simple job. Most of us are unprepared for the magnitude of the responsibility and are unaware of where to turn for assistance and support. Consultation and Referrals for:


• Assisted Living Facilities

• Nursing Homes

• Adult Day Care Programs

• Caregiver Support

• Retirement Communities

• Elder Hostels

• Meals On Wheels Programs

• Home Safety

• Elder Driving

• Geriatric Care Managers

• Hospice

• and much more



Whether you are moving to a new community and looking for new schools for your elementary and high school age children or starting the college process with your 17 year old, the choices can be overwhelming. Consultation and Referrals for:


• Preschools

• Public and Private Schools K-12

• Tutors

• Colleges and Universities

• Technical Schools

• Continuing Education

• Adult Education Classes

• and much more


Daily Living

It’s ten in the morning and you have just been invited to go away for a relaxing weekend—all expenses paid! It’s a great offer, but who will take care of your dog with such short notice? Consultation and Referrals for:


• Pet Sitters

• Apartment Rentals

• Relocation Support

• Caterers

• Consumer Information

• Travel Information

• Wedding Planners

• Home Helpers

• Plumbers

• and much more


Health and Wellness

New Year’s is not the only time to make a resolution to improve the health and wellness of your family and yourself. Healthful living is a year-round endeavor. But it’s not always easy to find the right programs and services to fit into a busy schedule. Consultation and Referrals for:


• Fitness Centers

• Aerobics Classes

• Fitness Instructors

• Fitness Equipment

• Nutritionists

• Personal Health Coaches

• Smoking Cessation Support

• Weight-Loss Programs

• Complementary Medicine

• and much more

 Legal and Financial: Your Legal Service

Access to a consultation of up to 30 minutes with a telephonic or local, in-person attorney. Meetings with in-person attorneys are scheduled; meetings with telephonic attorneys are often immediate.


Consultation consists of an analysis of the situation and advice on how to proceed. There is no document review or creation during this free consultation. If the employee chooses to retain the referred attorney, he or she receives a 25% discount off the attorney’s hourly fee.



What is covered?

Covered Issues: Family Law, Criminal, Bankruptcy, Adoption, Elder Care/Wills/ Trusts/Estate Planning, Consumer Issues.


Excluded Issues: Employment as it relates to employees and family members, one’s own business, class action lawsuits, taxes.



Legal and Financial: Your Financial Service

Access to free over-the-phone only financial counseling and education on a variety of issues related to consumer debt and budgeting.


Excluded Issues: No tax issues or counseling, advice or comparison of specific financial services or products.



ID Recovery – Identity Theft Assistance

ID Recovery is a telephonic consultation service to help you recover from, and minimize the impact of, a breach of your identity.


• Provides victims a 30-minute consultation with an identity recovery professional

• The professional will assess the situation, create an action plan, and provide consultation on implementing the plan

• Reduces time spent repairing compromised credit history

• Restores peace-of-mind, while helping undo the damage


Legal Assist – Legal Advice and Counsel

Legal Assist provides access to qualified legal advice and counsel, either by phone or in person, as determined by your need.


• Consultations are free, half-hour phone or in-person sessions with an attorney qualified to handle your issue

• There is no limit to the number of times you can use the service for different issues

• Coverage is available in all 50 states

• You receive a 25% discount from your referred in-person attorney’s hourly fee if you require his or her representation

• Telephonic attorneys cannot self-refer, so you are assured unbiased advice

• Valuable legal resources can be located online at


Financial Assist – Financial Advisors for Money Advice

Financial Assist provides access, either by phone or in person, to qualified financial advisors to help you with your need.


• Counselors address issues via a toll-free information line, and follow up by mailing supporting educational materials

• Additionally, advisors are available without an appointment Monday through Friday, or through pre-scheduled Saturday sessions

• Advice is objective and pressure-free

• All counselors are knowledgeable in a wide range of financial topics

• Financial resources can be located online at


Savings Center – Shopping Discounts for Everyday Savings

The Savings Center is a member benefit that allows you to save time and money with great discounts redeemable online, through catalogs, and select in-store merchants.


• To take advantage of these discounts, log on to, and click on the Savings Center in the right-hand column of the home page

• Use the company code Advantage to register

• The program offers a wide array of discounts from leading name-brand retailers

• Save on entertainment with discount movie and event tickets

• Enjoy savings of up to 25%

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